FAQ

Can I change or cancel items?

All final changes must be made 72 hours prior to delivery.


Do I need to be present to receive a delivery?

It is not required you be present on delivery, but to ensure you receive everything you have rented it is beneficial if someone is there on delivery to check the items received and notify our office of any discrepancies.


How are your rental rates charged?

Rental prices are quoted for up to 48 hours. If you require items for an extended period of time, please call our office for pricing.


By what time will my delivery be made?

Deliveries are made during regular business hours.  For a specified delivery or pickup time there is an additional charge, please contact or office for more information.  Customers may call on the day of delivery and our dispatch department can give you a two hour time window of delivery.


Will your delivery people set-up the equipment?

Yes, only if arranged in advance and for an extra charge.


What is your Cancellation Policy?

Once the order is placed we have reserved the rental items for you.  There is a 25% cancellation fee if you cancel the complete order 48 hours after placing it.  You will be charged the full amount if you cancel the day before delivery or the day of delivery. On tent orders, we require 40% upon booking which is non-refundable. There is a 50% cancellation fee on BBQ’s, Deep Fryers, Dance Floors & Staging orders.  All delivery orders require payment 7 days in advance, tent orders cancelled within 7 days of delivery will be charged the full amount.


Do I have to wash the dishes, glasses, cutlery after I use them?

No cleaning is required.  Credit will not be given on unused items.


When should I reserve?

Place your order as soon as you can to guarantee availability.We require a credit card on all orders for security


How and when do I pay?

Full payment is required the Wednesday one week prior to delivery.  
We accept Cash, Check, Visa, MasterCard, & Interac. Orders placed within 7 - 10 days of delivery requires immediate payment.


When should I reserve the Tent Packages you offer?

As soon as you have made a commitment to have an outdoor reception and our package pricing is within your budget, the first step would be to schedule a no obligation onsite inspection that we are able to install the appropriate size tenting to accommodate your guests. We will then provide you with a formal quote with the actual rental costs. We suggest for wedding packages at least 9 months to 1 year in planning should be considered.


I find your delivery costs out of my budget?

Our delivery costs are quite reasonable, for example a furniture store would charge $100.00 for a one way delivery within a certain kilometer area. Our delivery charge includes delivery and pick up of multiple rental items, for your convenience you may pick up and return the rental items without any extra charge. You can pick up the day before the event and return the next business day, and only be charged a one day rental cost.


Why do I pay an extra fee for a specified delivery or pickup time?

  • Our standard delivery charge, truly does not cover our actual costs for delivery.
  • Consider the wages of the driver & helper in a truck, which is over $50.00 per hour not including the cost to run the truck.
  • We try and help cover that cost by putting routes together with a few deliveries in the same area to cut down on time.
  • If you ask for a specific time, it does not give us the ability to do the above.
  • So we must try and cover the additional cost on the delivery/pickup outside of our normal parameters.

Why is there a premium fee for Delivery & Pickup's before and after business hours?

When you are the only scheduled call for the truck before or after business hours we are required to pay our employees “Fair Wage Policy” a minimum 4 hours wage rate. So whether they take 1 or 2 hours to deliver or pick outside our business hours we are paying a total of 8 hours for a driver and helper.


I am looking for a venue for a tented event and my property is too small, could you please recommend a venue?

We supply tenting and or event rentals at these venues:

  • Markham Museum
  • Carver’s Cottage
  • Parkwood Estates
  • Nestleton Inn (we provide rentals, in-house tent on site)
  • Port Hope Golf & Country Club (we provide rentals, in-house tent on site)
  • Lakeview Park
  • Pleasure Valley
  • Herongate Barn

Which months are your busiest times of the year?

June, August, September and December are our busiest months of the year.  We recommend a Tented Event order should be placed at least eight weeks in advance or sooner.  Regular rental orders should be placed at least four weeks in advance or sooner.

Wedding rental orders or Tent Packages should be placed at least 3 months in advance or sooner.  We typically get booked up very quickly in our busiest months.  We suggest you get the full details of the rentals your require and place your order ASAP.