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When
should I reserve? |
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How
are your rental rates charged? |
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How
and when do I pay? |
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Can
I change or cancel items? |
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Do
I need to be present to receive a delivery? |
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By
what time will my delivery be made? |
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Will
your delivery people set-up the equipment? |
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What
is your Cancellation Policy? |
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Do
I have to wash the dishes, glasses, cutlery after
I use them? |
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|
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When
should I reserve? |
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Place
your order as soon as you can to guarantee availability.We
require a credit card on all orders for security |
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|
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How
are your rental rates charged? |
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Rental
prices are quoted for up to 48 hours. If
you require items for an extended period of time,
please call our office for pricing. |
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|
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How
and when do I pay? |
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Full
payment is due one week prior to delivery.
We accept Cash, Check, Visa, MasterCard, American
Express & Interac. |
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|
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Can
I change or cancel items? |
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All
final changes must be made 72 hours prior to delivery. |
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|
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Do
I need to be present to receive a delivery? |
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It
is not required you be present on delivery, but
to ensure you receive everything you have rented
it is beneficial if someone is there on delivery
to check the items received and notify our office
of any discrepancies. |
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|
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By
what time will my delivery be made? |
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Deliveries
are made during regular business hours.
For a specified delivery or pickup time there
is an additional charge, please contact or office
for more information. Customers may call
on the day of delivery and our dispatch department
can give you a two hour time window of delivery. |
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Will
your delivery people set-up the equipment? |
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Yes,
only if arranged in advance and for an extra charge. |
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|
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What
is your Cancellation Policy? |
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Once
the order is placed we have reserved the rental
items for you. There is a 25% cancellation
fee if you cancel. You will be charged the
full amount if you cancel the day of delivery.
On tent orders we require 40% upon booking which
is non-refundable. |
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|
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Do
I have to wash the dishes, glasses, cutlery after
I use them? |
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No
cleaning is required. Credit will not be
given on unused items. |
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|
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For
further questions please contact our office at
416-288-1846 |
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